Privacy notice

Draft for review. Last updated: [date of publication].

1. Who we are

This website is operated by Wiseman Africa (Pty) Ltd (“Wiseman Africa”, “we”, “us”), [company registration number], [registered address], South Africa. Wiseman Africa is the responsible party for personal information collected through this website under the Protection of Personal Information Act, 2013 (POPIA).

Information Officer: [name], [email address], [telephone number].

2. Information we collect

• Enquiry and quote forms: your name, company or organisation, email address, telephone number, enquiry type, product or application of interest, project location and the details you choose to share about your project.
• Technical information: the date and time of your enquiry and the page it was sent from.
• Cookies: essential cookies that make the website work and, only with your consent, optional cookies. You can change your choice at any time using the cookie settings button.

3. Why we use it

• To respond to your enquiry, prepare quotations and discuss your project.
• To provide product support and after-sales service you request.
• To keep records of our communication with you.
• To improve this website, where you have consented to optional cookies.

We process your information because you have asked us to (for example, by sending an enquiry), to take steps towards a contract with you, or for our legitimate interest in responding to business enquiries. We do not sell your personal information.

4. Who we share it with

• Our group company WISEMAN (Shenzhen) New Energy Technology Co., Ltd. in the People’s Republic of China, when technical or product input is needed to answer your enquiry. [Client to confirm whether enquiry data is shared with the group and, if so, the safeguards in place for this cross-border transfer under section 72 of POPIA.]
• Service providers who host this website and deliver our email, under contracts that require them to protect your information. [Client to list hosting and email providers.]
• Where the law requires us to.

5. How long we keep it

We keep enquiry information for as long as needed to respond and to maintain our business records, and no longer than [retention period] unless the law requires a longer period.

6. How we protect it

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including access controls on the website and our email systems.

7. Your rights

You may ask to access, correct or delete the personal information we hold about you, object to its processing, or withdraw consent you have given. Contact our Information Officer using the details above. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za.

8. Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.