Services & Support
Before, during and after installation, our team helps you plan, commission and operate your charging and energy systems, remotely and on site.
How we work
1
Tell us about your vehicles, usage patterns, site and power supply.
2
Charger selection, layout and WiseBrain integration design.
3
Equipment supply and guidance for your installation team.
4
Online commissioning, testing and platform setup.
5
Hardware and software training for your operators and technicians.
6
Fault handling, inspections and spare parts.
Pre-sales services
Delivered remotely or on site.
Plan the right charger mix, layout and capacity for your site.
Technical guidance for your installation team, remotely or on site.
Connect chargers, solar, storage and third-party systems to WiseBrain.
Remote commissioning and debugging of charging stations.
After-sales services
Remote and on-site support.
Remote and on-site response when something goes wrong.
Inspections to keep equipment safe and available.
Spare parts supply for Wiseman equipment.
Training
We train your team on both hardware and software, locally or at the Wiseman headquarters in China. For City Power Johannesburg, systematic training covered charger monitoring, load management, fault early warning, statistics and report generation in WiseBrain.
FAQs
We provide charging station design, installation guidance, commissioning and platform setup. The physical installation is carried out by a qualified installation team. Ask us about the options for your project.
Remote and on-site fault handling, scheduled inspections, spare parts and training for your operations and maintenance staff.
Yes. Our pre-sales service covers charging station design, including charger selection and layout, and WiseBrain platform integration.
Warranty terms depend on the product and your contract. Ask our team for the terms that apply to the equipment you are considering.
Tell us which equipment you have and what you need, and our team will respond.
